FAQs

1. Orders and Account Information

How do I track my order?

Once your order is shipped, you will receive an email notification indicating that your order has been dispatched. This email will include a tracking number which will specify an estimated delivery date and time. You can also find your tracking number on the Evoluzione website by clicking the My Account icon on the top right of the home page and filling in your details.

How do I place an order on your site?

It's easy! Here’s how: These are a simple few steps to follow

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

  2. Select your desired item and click ‘Add to Cart. Once you're satisfied with all your items, you can checkout by clicking on the Cart icon located on the top right corner of the website.

  3. Sign in to your account or, if you've not yet created one, proceed via guest checkout.

  4. Enter your basic details, payment method and delivery details to complete your order. Please ensure that these details are correct before finalising your order.

  5. Finally press the ‘Order Confirmation’ Button to complete your purchase. We will confirm the order and it will be processed and shipped to you, with updates every step of the way.

Can I place an order over the phone?

Yes! Our Customer Service Representatives are happy to assist you with this. You can reach out to us at +919840388026 via Whatsapp or call us ( Customer Service Hours 10 AM - 7 PM)

Can I make changes or cancel my Evoluzione order?

You can make changes or cancel your Evoluzione order up to 24 hours after your order is placed. Please contact our customer service team at contactus@evoluzionestyle.com​ or call us at +918754445097 ( Customer Service Hours 10 AM - 7 PM) and provide them with your Order Number to begin the process. Your Order Number can be found in your ‘Order Confirmation’ email or under the “My Accounts” on the website.

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed.

If you miss a delivery, please contact the Logistics Partner to track the whereabouts of your package.  

Further information on cancelling and returning an order can be found in our Return & Refunds Policy.

I liked an outfit at an Evoluzione store but it is not available online. How do I purchase it?

Please send an email regarding the garment that you are interested in purchasing at contactus@evoluzionestyle.com or call us at ​+919840388026 ​and we will respond within 24 hours.


Our customer care team will get in touch with you. If the product is unavailable, we will try our best to restock the item at the earliest, and notify you on availability.

Do I need an account to place an order?

No, all you need is your email address. You can sign in as a guest and track your orders. However, we recommend that you register for an account to add items to your wishlist and receive updates on new arrivals, trends, and exclusive offers.

I have forgotten my password: what should I do?

Simply follow the ​Forgot your password​ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Where is my confirmation email?

If your confirmation email is not in your Inbox. Please check your spam folder and make sure that ​contactus@evoluzionestyle.com​ ​i​s in the safe senders list of your email account. This will also prevent the anti-spam filter from blocking us in the future.

If you continue to have issues, please contact us at contactus@evoluzionestyle.com​ ​or call us at​ ​+919840388026

How do I receive Evoluzione email updates?

Stay up to date on new arrivals, trends and exclusive offers by inputting your email address into the sign up pop-up window or enter it into the box provided on the bottom of the home page.

2. Products, Availability & Authenticity

Where can I find the product details?

On every product page, you will find available sizes, colours, a description including designer, material, price, shipping details, and care instructions. You can also click on the product image to zoom in.

What size should I buy?

Please view our size guides from the tab on the product pages for sizing information.

Are you going to have my size again?

To be notified if a sold-out item becomes available again, Please contact our Customer Service Representatives at +919840388026 or email us at contactus@evoluzionestyle.com​ to inquire more about the restocking of your desired product.

Can I reserve an item to buy later?

We don't offer reservations for our products. Since stock is often limited, we want to provide a fair opportunity for all our customers to shop for the most in-demand products.

Are the colours of the products on the website accurately represented?

We have made every effort to display the colours of our products as accurately as possible. However, as the brightness and colour of computer monitors, tablets and mobile devices vary, we cannot guarantee that the product colours will perfectly match product images.

Are Evoluzione items authentic?

Evoluzione is an established brand that curates collections from the best of Indian luxury designers from across India. We have stores in 3 locations including Chennai, Bangalore, and Delhi with over 250 designers. We assure you that our products are 100% authentic. We are authorized by our hand-picked designers to showcase and distribute their products on our online store.

3. Payments

How do I change my Currency/ Location on the website?

You can change the currency/ location on the website by clicking on the icon located on the top right panel of the website. Your currency is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your Orders will be charged in INR for a competitive exchange rate.

When will my card be charged?

If you pay by debit/credit card and Paypal, Net Banking, Wallets, UPI, and Cash on Delivery, Evoluzione will take payment at the point of order on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

  • Visa

  • MasterCard

  • PayPal

How do I redeem a promotional code?

Simply enter your valid promo code at checkout.

Will my personal details stay safe?

Personal data is kept private and confidential and only given out with your consent or with legal permission. For further details, please see the Evoluzione Privacy Policy.

4. SHIPPING, DUTIES & TAXES

My order is placed, how long will it take to ship?

Once your order is confirmed, Ready to Ship items will be dispatched within 2-3 business days and delivered within 5-7 business days. Delivery for made to order products is dependant on the specified timeline listed under the “Shipping & Delivery” tab on each product page.


We do offer International shipping, however given the current situation, deliveries will be subject to policies based on shipping location. Estimated delivery time will be provided once the order is placed.

How much will I be charged for shipping?

We offer Free Shipping for all our customers within India. International Shipping will incur charges depending on shipping destination, weight and size of item(s), local taxes, fees, and duties subject to logistics provider at the time of delivery.

Do you Ship Internationally?

We do offer International shipping, however given the current situation, customers are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll dispatch it within 2-3 business days for ready to ship items. Delivery for made to order products is dependent on the designer and is listed under the “Shipping & Delivery” tab on each product page. For ready to ship items delivery takes 5-7 business days, depending on your location and chosen shipping method. If you ordered from multiple Evoluzione designers, your items will arrive separately and you'll receive separate delivery notifications.

Tracking information and an estimated delivery date will be provided in an email once your order is dispatched. Your tracking number can be found on our website under the “My Accounts” tab. From the email click on the Track Package button or simply enter in your tracking number on the relevant Logistics partners website.

If you have any questions regarding your delivery please contact us at ​contactus@evoluzionestyle.com​ or at ​+918754445097.

Will I need to pay taxes and duties?

For customers in India, Evoluzione does not collect taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

5. Returns and Refunds What is Evoluzione’s return policy?

We offer refunds in the form of Store Credit (excluding delivery costs) on any ready to ship item(s) returned to us within 7 days of the delivery date. Any customised, made to order, altered items, accessories, and skincare/wellness are not subject to returns. You can initiate the returns/exchange procedure by contacting our Customer Service team at contactus@evoluzionestyle.com or call us at +918754445097. The Customer Service team will send you a Return/Exchange Form to fill out. This form must be completed and emailed back to us within 48 hours of your shipment delivery to be accepted for returns.

All returned item(s) must be unworn, undamaged, unused, and odourless with all original tags attached in its original packaging and condition. Any items found to be worn or damaged will not be accepted for return. You can find more info on returning an order in our Returns & Refunds Policy.

How do you exchange an item?

We are currently accepting exchanges only for size changes on Ready to Ship Items. To check whether your item is eligible for exchange please check the shipping & delivery tab on your item’s product page. If you would like your product in another colour or style, your items will need to be returned first, and a new order will be placed using your collected store credit. New orders are subject to merchandise availability. 

We will inform you if we are unable to fulfill your order. Made to Order items are not subject to returns however we do offer free alterations on all garments. 

You can find more info on returns/exchanges in our Returns & Refunds Policy.

When will I see the credit in my refund?

Once you have returned an item, the Evoluzione team will inspect the item(s) to ensure that they are undamaged, unworn, unused, and odourless. If the garment is in its original condition and returned/exchanged within the given timeline, we will provide you with Store Credit in the amount paid for the item(s). The store credit will be sent to you through a personalised generated code within 48 hours from the date of return and can be redeemed on our website evoluzionestyle.com. Please keep this code confidential. Evoluzione is not responsible for misuse of store credit.

Can I return my outfit to an Evoluzione store instead of shipping it back?

 

No, items that are purchased online cannot be returned or exchanged in store. If you would like to return or exchange your product, you must create a return online by emailing our customer service at contactus@evoluzionestyle.com or call us at +918754445097 and generate store credit to purchase new products on evoluzionestyle.com.

Can I return my outfit to an Evoluzione store instead of shipping it back?

Yes! You may return your item in store at any of our Evoluzione locations. Please ensure that your item is returned along with the price tag, original packaging, and the invoice copy (digital or printed). Our store manager will attend to you and assist you with the exchange/return process. You are eligible for returns or exchange only once the item has been checked and verified. In store returns must be completed within 7 days of the package delivery date. If you would like to use your store credit on our website, you can request for a personalised email generated code to be sent to you.

I’ve received incorrect or damaged item(s). What do I do?

If you receive an incorrect or damaged item, kindly contact our Customer Service Representatives at contactus@evoluzione.com or call us at +91 9840388026 within 48 hours of receiving your order. We will send you a Damage/Incorrect Order Form to fill out and email to us within 24 hours along with images for damaged items. Please ship the damaged item back to us within 5-7 business days of receipt. If the item(s) qualifies for replacement/refund, we will refund, deliver new items, or credit the amount within 7-10 business days. Replacement based on product availability).

How do I schedule a reverse return shipment ?

You can initiate the returns procedure for reverse pickup by contacting our Customer Service team at​ ​contactus@evoluzionestyle.com​. The Customer Service team will send you a​ Return Form t​o fill out and email back to Evoluzione. If you have any questions regarding this process please contact us at +918754445097.

A reverse shipment label will be emailed to you. Please follow the instructions listed under

 

“How to package my items for return?”.

How do I package my item for return?

Simply follow these steps to prepare your item:

  1. Place any return items with original packaging and tags attached inside the protective Evoluzione packet.

  2. Please contact our Customer Service Representatives at contactus@evoluzionestyle.com or call at +918754445097 and they will email you a copy of the Return/Exchange form. This form must be completed and sent to us within 24 hours upon receipt along with images of the returns.

  3. If your return meets our specifications, ​A reverse shipment label will be emailed to you.

  4. Fill out, print, and attach the return label to the outside of the Evoluzione box and keep it ready for pickup.

Can I return my Customised or Made to Order item?

We are unable to accept returns on made to order (pieces that designers make to order) or customised pieces (created to your specification and taste). We will carry out alterations wherever possible. Please check the Shipping & Delivery tab on the product page for your product to find out whether your product is eligible for return. 

Can I return my customised item?

We are unable to accept returns as customised pieces are created to your specification and taste. We will carry out alterations wherever possible.

6. ADDITIONAL SERVICES

Does Evoluzione offer stylist services?

At Evoluzione, we have stylists that can help you with all your personal shopping needs. Whether it be finding styles that suit you best or a special outfit for a specific occasion. We are here to help! We also offer one-on-one video call consultations for a personalized experience. For styling related queries, you can email us at contactus@evoluzionetyle.com or call us at ​+919840388026.

Does Evoluzione offer alterations?

Yes, if your product doesn't fit you at your best, Evoluzione offers free alterations upto 15 days after your items have been delivered. Please contact us at ​contactus@evoluzionestyle.com​ or call us at ​+919840388026 and request for our Alterations Form. Alternately you can bring your garment into any of our locations and our store stylist will assist you with the alterations process. Please note that once the garment has been altered, it is exempt from any returns. All alterations are subjected to a minimal charge including re-shipping costs.

We are not accepting Overseas alterations at the moment, however we will do our best to help you find a solution.

How do I purchase a gift card?

Evoluzione is currently not offering gift cards on online purchases.

Does Evoluzione offer Bespoke services?

Yes! Evoluzione offers Bespoke services on the majority of our products. Our custom-tailoring services offer you an opportunity to construct your best sartorial expression. We involve you in a step-by-step process of the evolution of your garment, from design to creation. When you choose to create a bespoke garment with Evoluzione, you are brought into our network of stylists, designers, and an array of exclusive services.

We offer customization of garments according to precise measurements of your body type, color specifications, and/or secondary embellishment changes according to your preferences. To begin the process, contact our customer service team at contactus@evoluzionestyle.com​ or at +919840388026 to find out more. The customer service team will share the “Bespoke Order Form” with you to fill out and return. We will then consult our network of stylists and designers and revert to you within 48 hours with the necessary action. Please note that custom orders take longer to ship depending on the level of product customization. Additional charges are to be borne by the customer. All custom made orders are non-returnable and non-refundable.

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